 |
|
| Making A PurchaseProblems - if we make a mistake then we will pay for the return of items, if however the mistake is yours then we will exchange or refund however the items must be returned at your cost. Breakages- breakages must be reported to us within 3 days of receipt and will be replaced at our cost. |
| Delivery We will always endeavour to ship by your chosen method, however there may be times when this is not possible and so we reserve the right to substitue a similar alternative. We will normally despatch your order within 24 hours of receipt. Most goods are sent by Royal Mail so you should allow a few days for the goods to reach you. If your item is not in stock, we will backorder for you. You will always have the option to cancel the order if you would rather not wait. Your contract with us is for us to despatch items - it is your responsibility to provide a correct and accurate delivery address. We cannot be held liable for non delivery when details are not correct or goods cannot be accepted. |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. Any Card numbers given to us over the telephone are shredded immediately after use. No credit card numbers are retained on any of our systems. |
| Guarantee In the event of problems with any product purchased from us, please get in touch quoting your order number. |
| Privacy Policy We do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. |
| Returns Policy In the event that any goods supplied are faulty , they will be replaced free of charge or your money refunded in full (at your descretion). Refunds for unwanted goods will be made if you notify us by email or in writing of your intent to return within 7 days of receipt of the goods. It is YOUR responsibility to return the goods safely to us at YOUR cost. We comply with the requirements of Distance Selling Regulations 2000. You are entitled to cancel your order up to 7 days after the date of placing the order. Please check the goods for damage & sign the delivery note accordingly, once goods have been moved from the delivery address damage claims cannot be considered. Damage claims cannot be made for damaged goods on delivery where the delivery notes do not indicate damage. "Not checked" or "unopened" signatures are not acceptable. In the event of damage a copy of the delivery note signed by the recipient and confirmed by letter to us within 5 days is required for a claim to be considered. |
